After my experience last Friday with the service tech that took three hours of pay from us and didnt actually fix anything, and having to take ANOTHER three hours off work on Monday for round two (this guys was around 40 minutes late), I got on the phone with billing to figure out how I was going to be compensated for this wonderful experience.
The guy on the phone was polite and respectful, and did his job well. Part of his job was to inform me that Verizon does nothing with lost wages etc for their failed service attempts. Seems that it doesnt matter if their "technician" reports a job complete even if it is not. Thats MY problem, apparently. Hmm... If I'm a surgeon and I perform a surgery, call it good, charge you, and it turns out it's not good it's MY problem. A mechanic says he's fixed your AC and charges you but when you get in the car it's still broken, thats HIS problem and he is responsible. Apparently Verizons failure to fix a problem (that costs you lost wages) is not their responsibility.
So billing guy Joseph offers me a refund for my lost week of service, an additional $15, then tells me he's going to look into my bundle for additional savings. This turned into my being on the phone for about an hour and fifteen minutes, as their was some kind of hold on my account. He said he ended up calling every department and was told by each that there was no reason for it. I've never missed a payment. Never been late on a payment, and actually had a credit on my account. If I took my three hours of lost wages plus the hour on the phone I'd be about $120 down. Thanks for the $25 dollars Verizon. Cox Cable is looking good again.
