Another complete waste of about 30 minutes. The person the moderator had me "chat" with (though it was more like exchanging emails because it took her 5 min to type the next message) took forever just to verify my account, then had no clue what the issue is and no access to anyone who does. This "support" process is laughable. After first not getting a rep because they were all busy, then spending 15 min with this rep verifying the account.