This is an ongoing problem for Verizon. I have found message boards on this web site as far back as 2013 and 2014 describing the exact same issue. Only one of them claims to have a workaround that works...but if it did back then, it does not work now. I have spent hours on the phone and in chat sessions with Verizon support, including a screen sharing session with tech support, but none of those have yielded a workable solution. The Verizon tech that did the screen sharing session with me kept trying to get me to sign in the ESPN.com with my Verizon credentials and seemed genuinely confused when that did not work. Finally after over an hour of patiently taking him through everything, he announced that the Verizon technicians were aware of the problem and would have a fix implemented "within 24 hours"...
...
...
...it's now been more than 72 hours, and still no solution.
I won't hold my breath.