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Channel: All Fios TV Technical Assistance posts

Re: Download streaming apps?

Only YouTube and Netflix are on the box. YouTube is channel 837 and Netflix is 838. If you want other apps you will have to use a streaming device like Firestick or Apple TV. 

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Re: New Last Watched/Viewed Feature

Awesome solution...worked immediately, thank you!

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Unavailability of channel 1498

In Howard county md. What is going on

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Super Bowl 4K ch 1498 outage MA

“Outage in your area. It is expected to be resolved by 5:16 PM”... anyone else?

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Re: Cannot Stream in 4K via the Netlix/YT native apps on FIOS TV ONE box

Unfortunately, my receiver *is* compliant, and I still don't have a solution.

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livestreaming a channel i can watch on tv

how come suddenly i can't livestream adult swim anymore but i have access to it on my tv? and where the hell are the channel lineups listed? i have home and family and can't find what channels are...

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Edit recorded video/audio recorded on DVR

Is there a way to edit a video recording to save a part of a recording and discard the rest? Example:  Suppose that I recorded the entire Superbowl on my Verizon FIOS recorder but that I want to keep...

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Re: Super Bowl 4K ch 1498 outage MA

This is ridiculous, I wouldn’t have known about channel 1498 if they hadn’t advertised it.    Then I had plenty of time to get this fixed before the super bowl, but their system kept lying about some...

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Re: New Last Watched/Viewed Feature

Totally Agree!

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Re: Adult Content

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Option to disable all DVR confirmation prompts

My Verizon DVR is so bogged down with inefficient software features (that I don't want) and intrusive ads (upon first access of the day) I'll do anything to speed things up. Is there a way to disable...

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Re: how to connect fios through my roku

Just found out Xfinity will connect with Roku.  Suggested by Comcast rep when I was pricing their service.  He suggested using Roku to eliminate 1 or 2 of the boxes I want when I switch from Fios....

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Re: Option to disable all DVR confirmation prompts

If you go to Menu > Settings > Notifications and disable/turn off everything in there. 

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Re: Edit recorded video/audio recorded on DVR

You can’t edit a recording, but you can set a manual recording for specific times. 

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Re: Option to disable all DVR confirmation prompts

Thank you.  I will try that.  Hopefully the "delete" confirmation is one of those options....

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Re: Adding Disney+ to FIOS widget

If they make you buy a fire stick people will realize what's the point of having cable when I can get it all from s fire stick

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Re: FIOS TV One Mini won't connect/Activate

I had the exact same issue on my Hisense. I was able to work around it by running the Fios One mini into my sound bar and then run HDMI out from sound bar into the Hisense TV. By passing it through the...

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Re: ONT reset button

Thanks for your reply. It turned out to be a faulty box. The technician replaced it with a new box. 

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Hallmark Channel Website Not Allowing Viewing

I have watched the Hallmark Channel website on my computer several times--as recently as 1/30/20. It is in my channel package. On 1/31/20, I was asked to select my provider and login to that account....

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Re: FIOS TV One Mini won't connect/Activate

Is it possible the Hisense TV isn't HDCP 2.2 compatible? The Fios box is looking for that level of protection when sending a 4K signal and passing the signal through the soundbar satisfies the box. You...

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Re: Can only watch DVR content on my phone ? Not PC ?

Downloaded BlueStacks, and got the Fios TV app from there as well.  Now, I'ma ble to access the DVR screen, but each time I try to play DVR content, it asks which DVR box to play on, and regardless of...

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Re: Roku with FIOS TV?

How do you do this?  Is there a FIOS TV app in Roku?

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Re: SOLVED: Programming Samsung Smart TV remote to FIOS Set Top Box (STB)

What exactly does this do?  Can you use both the channel button and voice prompt on the Samsung remote to change channels? When you change channels, you still see the FIOS interface, correct? So if you...

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Avoid Fios Home router and TV One set-top boxes

I thought it would be nice to upgrade my three set-top boxes to Fios TV One (main box and two Minis). After installing them, I learned that you need to upgrade to an expensive new router or they won't...

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Replay button not working fios one remote

Just received two new fios one boxes and remotes.  The replay (set for 10 seconds) does not work for either.  The light on the box flashes like it is receiving a signal but nothing happens.  A...

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FiOS TV One Setup: Please Share Your Thoughts

It has been quite a while since I've been here. I had to actually re-register, since I was unable to login. Anyhow, I'm having some issues that I truly hope I can get some help with. In my home, we...

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Music Choice widget

When I key in, or scroll to a Music Choice channel, the widget automatically opens up on top  of it.(It doesn’t happen when I verbally choose a Music Choice channel, using the voice remote.)How do I...

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Connect FiOS TV One Mini Box wirelessly via 3rd party router?

I have FiOS TV One and I have one Mini box connected to my main box wirelessly.  Before this setup, I always had the wireless for the Quantum Gateway Router disabled in favor of a more powerful $400...

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Re: Fois 1 remote does not work volume or turn on/off the TV

Mine was working fine for months . Now it stop working on my Sony TV. I paired a new remote and it still doesn't work. This after I did a Sony software update. Need help

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Re: Connect FiOS TV One Mini Box wirelessly via 3rd party router?

If you have the TV and the mini off. Hit Ok Ok and it will bring you to the diagnostic screen hit the back button to go the Main Menu. Option 4 is Network Configuration. I read other posts of people...

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Re: FiOS TV One Setup: Please Share Your Thoughts

They are not all together. When you go to the DVR menu there will be a folder for each DVR. 

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Re: No Access to OnDemand

Same issue, worked fine before the update. 

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4K on ch 1498 (fios 1)

During Super Bowl, msg on screen said 4K available on ch 1498.Pressed OK, msg on screen said I need to switch video format to 2160p.I switched it to 2160p and got this msg:"Unable to change to selected...

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Re: FIOS TV One and home entertainment center

Do you still need to use the ir emitters on the fios one  ,the receiver, in my case the Onkyo Tx-nr609  ?

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Re: Can only watch DVR content on my phone ? Not PC ?

I have same problem using Chrome Book. I bought a new Asus Chromebook with touch screen for the sole purpose to use as a 'remote tv'. I installed the Fios TV app from Play Store. Works fine for live...

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Re: 4K on ch 1498 (fios 1)

You have to make sure the video input on the TV is setup in the input menu for 4K enhanced. Also you need to use high-speed certified HDMI cables for the box. Once you've done that the box should...

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Re: Connect FiOS TV One Mini Box wirelessly via 3rd party router?

You could also go into the wifi setup menu in the qgr and set the 5ghz net to a fixed channel. Download netgear wifi analytics and see which channel it recommends. Set up the QGR to whatever is best.

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Re: Roku with FIOS TV?

When you try to use an app, let's say HBO, it will ask you to login using your Verizon credentials. You have to use a tablet, phone or computer to log into the registration website for that channel,...

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Re: Avoid Fios Home router and TV One set-top boxes

Go here and tell the tech the situation. They'll respond quickly, hopefully with a solution.https://www.dslreports.com/forum/vzdirect

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Any way for VZ Guide and On Demand to work without VZ Internet?

I'd like to use a different internet provided but maintain my FiOS TV service. Is there any way to do this while still maintaining functioning TV service? Right now my guide does not work and on demand...

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Re: Fois 1 remote does not work volume or turn on/off the TV

same here... was working for months until two days ago... i can change channels and go to guide etc, but no volume... odd...

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Re: Any way for VZ Guide and On Demand to work without VZ Internet?

Yes, but you can’t use the Verizon router with the new provider. Even if you cancel FiOS internet, the Verizon router still has to stay in place to provide Guide/On Demand. You will have to buy another...

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Re: Avoid Fios Home router and TV One set-top boxes

The MI424WR is not compatible with TV One. You need either a FiOS Quantum Gateway or FiOS Home Router. The MI424WR isn’t dual band. It’s only 2.4 GHz. The minis need to 5 GHz to connect wirelessly. 

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Re: No Program Info

Since my three IPC1100s can see the VMS1100(DVR) to record/play recordings, this indicates the failure, assuming it's not my Quantum Gateway router, likely lies in either the coax from my splitter to...

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Re: Avoid Fios Home router and TV One set-top boxes

My Fios one box had issues for a week before they finally decided to send me a new one.  Did I get  refund for not having service for a week no.  The new expensive router I rent to seems to have issues...

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Re: No Program Info

Makes sense. Sounds good a good place to start. Are your IPCs getting live video as well?

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Re: Avoid Fios Home router and TV One set-top boxes

Like anything new there is always a few bugs to work out. The Quantum Gateway and Quantum boxes had issues when they first came out as well. Hopefully all these bugs get worked out soon. 

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Re: Fois 1 remote does not work volume or turn on/off the TV

Could have something to do with recent firmware updates to either the TVs, or the Fios boxes. I'd wipe out the remote from the Fios box and start the process over again to see if it works. Powercycle...

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Re: FIOS TV One and home entertainment center

The new voice remote is Bluetooth ONLY for the Fios One, no other devices. It is IR for ALL other devices so if you do not have line of sight for your other devices you'll probably need IR emitters.

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Re: Fios One and Slingbox

Were you ever able to figure this out? I have an HDMI cable connected from the STB to the Slingbox HDMI In. I have another HDMI cable going from the Slingbox HDMI Out to the TV. The picture on the TV...

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