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Channel: All Fios TV Technical Assistance posts
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Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P

So I stumbled upon a forum post w/ reference to a "hidden" menu... hold the 'D' button the remote down for 5 seconds...  Allows you to access a "User Settings" menu with some additional HDMI settings,...

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Re: HBO GO sign in not working with FIOS

Thank you Jvick717!!! Android user here on the Pixel 2 XL.  I had this issue for many months where hitting the Verizon FIOS proivder button did nothing and every other service provide had 0 problems. I...

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VOD bookmarks don't work?

I am bookmarking a movie. It worked once but now it doesn't. I've tried 3 times. Is there a secret to this? I go to bookmarks and the movie is there but it always starts from the beginning.Thanks

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Set-top Box Updating

As I was watching a program, the power for the set-top box suddenly went completely off. There was no pre-warning from Verizon that they were updating and that the service would be returned after about...

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Re: Fios Authentication not working for streaming TV apps

Same issue here, but only with Google, so far...I tried Edge and Internet Explorer, and the access is working fine... 

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Issues with Redzone

I have issues with Rezone. The picture is terrible and unwatchable. I called for verizon support but they are no help at all. They say it may due to cabling issues. In order to fix this, they would...

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Re: Set-top Box Updating

Updates typically happen over night automatically. Looks like maybe you set-top box didn’t take the update when it was scheduled. Sometimes mistakes happen. Life goes on. 

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Re: Issues with Redzone

The coaxial cable in the house was mostly likely in place before FiOS was installed. So yes that would be billable. I guess the easiest way to rule out cabling would be running a temporary piece of...

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Re: VOD bookmarks don't work?

It seems from a lot of posts on here there is quite a few bugs to be worked out with the new IMG/VOD update. Verizon will probably put out additional updates to fix all the bugs. 

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TV Picture randomly freezes for 1 to 2 seconds Verizon Tech has been here 5...

Merged with existing topic

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TV Picture randomly freezes for 1 to 2 seconds Verizon Tech has been here 5...

I have had my FIOS tv picture freezing for a seond to three seconds on all channels at random times EVERY DAY.  I have had the techs here 5 times to include the supervisor and the problem was viewed by...

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Switching from Enhanced to Premium

Have a VMS1100 with the Enhanced DVR service. I would like to have more space, does switching to Premium mean that you have to change DVRS which means you lose the recordings? Can we just add an eSATA...

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Re: Switching from Enhanced to Premium

This link from my account seems outdated: https://www.verizon.com/fiostv/myservices/members/DvrExpansion.aspx 

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Re: TV channel outage and pixalation

The problem isn't the on site tech support, it's dealing with off shore call centers staffed by non-english speaking employees who can't comprehend our issues, plain and simple.  The Verizon credo is...

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Re: Set-Top Box Rental Fee

I have Xfinity/Comcast at our other home and you pay for the boxes.

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Re: When did FIOS stop replacing remotes for free?

Because you are renting it.  You bought your tv, you didn't buy the box or the remote.

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Switching from ONT-Ethernet based Gigabit to Gigabit+TV. Need VZ Router? Tech...

Ok, so last Feb I opted for Gigabit only service since I dont watch alot of TV anyways. However, they had an appealing deal going to add TV for about an extra 12-20 bucks and lock in for 2 years. Ends...

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Re: Switching from ONT-Ethernet based Gigabit to Gigabit+TV. Need VZ Router?...

You were not lied to in regards to using your own router. But you will need MOCA adapters and a splitter to keep video on demand and the guide.  The tech should be able to assist. However if you use...

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Re: Switching from ONT-Ethernet based Gigabit to Gigabit+TV. Need VZ Router?...

Ok, so the tech comes out. Terminates my coax to the ONT. He should just get basic TV working with only the STB theyre shipping me? I can refuse a router if he offers/insists it? Because if thats the...

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Re: Switching from ONT-Ethernet based Gigabit to Gigabit+TV. Need VZ Router?...

 wrote:Ok, so the tech comes out. Terminates my coax to the ONT. He should just get basic TV working with only the STB theyre shipping me? I can refuse a router if he offers/insists it? Because if...

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