-I was watching FiOS TV earlier this evening (Feb 15, 2016) and at 6:31PM the picture froze for a couple of moments and then the DVR began rebooting. (Prior to this reboot my DVR was 63% full). After about 3 minutes the picture signal was back (after hitting the "Menu" button as requested on the screen). While I was checking the operation of some of the functions I went to "View Recordings" and ALL my recordings were gone! Wiped out! "DVR 0% full".
-I then called Verizon technical support and was told that this is "a common problem". I then informed him that I'd been with Verizon for 3 years and this has never happened. The technician then informed that it was a DVR error. I requested to take my DVR in and exchange it for another one. The technician then replied that his wouldn't help because it is a software problem. He said it began happenind after the last "update" about 2 months ago and that Verizon is aware of the problem and working on it
-I asked, "then this can happen again?" and he replied yes. I then asked what good is the DVR if you can't count on your recordings being saved. He then informed me sarcastically that "the DVR is not meant as a permanent storage device". I asked if the DVR hard drive functions like the one in my computer and he replied "yes". I then gave up as this guy didn't appear to be adequately informed/trained. Why am I being charged full price for a knowingly faulty service (for at least 2 months)? My sister has Cox and still has some of her figure skatings programs saved from a couple of years ago.
-So, I can't confidently save programs on the Verizon DVR and I'm prevented from recording them on my DVD recorder (even public access programs)? And I'm paying for this service?
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Questions:
-1. When is this recording erasure problem going to be addressed?
-2. Can I get a partial refund until it is addressed?