I have been subscribed to the basic "Local TV" package from Verizon for 3 years now, which means my cable goes directly from my ONT to my TVs which all have digital QAM tuners. Up until last night everything has been fine, however now all of the TVs say "no signal". I have not touched any of the cable, and the split that is going to my modem for internet is still working fine. I've tried rescanning (thinking maybe the mappings changed) but there are no channels found.
I spent hours on the phone with tech support last night with a tech that clearly had no idea what QAM was or that you could have TV without a digital box. He eventually "escalated" the case (I have the reference #) and sent me on my way with nothing solved.
Is there any way I can speak to a tech who knows what they're talking about? I'm unable to receive TV for 2 days now. These forums seem to have people who understand unencrypted ClearQAM, so I'm hoping they see this. It's like my TV signal has been disconnected but internet hasn't, but Customer Support says it's still active.