Hello All:
Just want to get some feedback. New FiOS (triple play) installed 5 weeks ago - All perfect for 4 weeks but for the last week I'm experiencing all these problems only on FiOS TV (internet and phone is fine).
1) Mostly(95%) happening in the evening after 8PM which is wierd but does happen sometime during the day.
2) Video pixelates so much you can not watch many channels.
3) Video freezes and forces a reboot of STB and sometimes ONT.
4) Sound drops out on many channels.
5) ONT now has a constant solid RED light. (On install all ONT lights were solid green).
6) System Diagnostics Setting shows SNR:FAIR
I've used Verizon IN-Home Agent which finds nothing wrong. I've called support and had the signal resent. I've had support reset the ONT.
I was told by Support Tech on phone last night that something is wrong with my "in-house" wiring and NOT fiber signal coming into the house and that I would have to probably pay for the service visit to fix. I setup the appt. because I want it fixed but I have a hard time believing it is my in-house wiring as the initial install 5 weeks ago was perfect and the ONT did NOT show a red light on VID - which just began last week with all my problems.
Any feedback from USERS or VERISON Support would be helpful.
-robert