I had the same problem - followed the instructions for setup in the Alexa app and connected the FIOS box to the Echo. When I gave commands to Alexa, there was a response like it was going to happen, and never did. I called support and went through a bunch of restarting and reconnecting, tried a different Echo, connected to a different VMS, and nothing worked. Finally, the tech sent a reset signal to my FIOS box and everything started to work! Call in for the reset and you should be up and running.
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