i am having the same issue. alexa will find the devices, but the tv does not change the channel. fios is not overly helpful and maintains the router reset is the only way they know how to fix it. they want to send a tech out and i have been on the phone for over an hour. is this a solveable problem? i do not want to give up another few hours of my life if a tech is going to come out with no success.
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