Not appreciating the circular "tech support" via robot when FIOS TV phone & internet is down. Heres the scenario, you have no communication methods, your at work, CHAT support tells you to unplug the ONT, which is what the "schedule a call by a robot" tells you after multiple number punching entries, "just say walk me thorugh it" And, 800.837.4966 gets you not so directly to who else?, the robot. Super frustrating
So I am guessing the ONT cant be reset remotely? Super inconvenient as well as being an unprofessional comedic tragedy.