wrote: Can you clarify this answer? I’m in the predicament of having returned my set top box just after receiving it (I’ve been using Tivo), but I can’t find the receipt from UPS, so I have no proof. In the meantime I’ve been paying the rental fee for the set top box that I don’t have.
Now I want to discontinue my service with Verizon. I have thought of buying the same model set top box which is available on eBay, and returning that. Would that be acceptable?
No you must return the exact one you originally received. When you lost the ups receipt you got a real problem. Verizon will claim non receipt, you cannot prove it was sent and received. You will have to pay full price for a lost or stolen set top box. Verizon will deactivate it in their system so it cannot be used again.