1) So, Verizon's website contains an invalid link, nobody cares.
I used the "contact us" link which then gives you some sort of auotmated toolset.
2) That link said there was no outage in our area and proceeded to go through a bunch of useless things. I finally decided to look at the ONT. No Video LED light up.
3) The "call" button on the website pops up an empty window (every browser and PC that I tried, including my phone LTE signal). OK, so used Chat. A nice gentleman named Pradeep said that there *IS* an outage in the area (thanks for mis-information, Verizon). I provided my cell # for texting so I could receive status updates. ETA was 1:00 a.m. this morning.
4) Video was restored sometime prior to 5:00 p.m. Never got a text. Instead, I get a PHONE CALL this morning asking if the problem has been resolved.
Epic failure everywhere on Verizon's part, IMO.
Not that anyone cares apparently.
Only positive note is that this is the only outage for Video/TV that I've had in 4 years with Verizon.