How does one request a replacement modem for FIos TV? Not the set top box but the one that is connected to the optic wires. Ours died Tuesday night. We booted, rebooted, pulled and replaced cables, etc to no avail. When you turn everything on the screen(s) are black. We were able to move the box around and it would reconnect for a couple seconds but then it died again. We are thinking that it might be the very thin cable that connects from the building source (we live in an apartment bldg that is totally wired for fios) to the back of the box that can't be accessed.
Thank you.