The device you are refering to is called the ONT (Optical Network Termination).
It has status lights.
Check those out and then contact support 1800Verizon or twitter @verizonsupport.
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Channel Details:
- Title: All Fios TV Technical Assistance posts
- Channel Number: 58605539
- Language: English
- Registered On: January 24, 2016, 5:15 pm
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- Latest Snapshot: February 6, 2020, 11:38 am
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