I am a new customer and I have 3 STB's. While watching TV my STB brings up a screen saying "connecting" for upwards of 30 minutes and this happens multiple times a day. I cant get past the automated system to talk to an actual person and the prompts dont cover my problem. Is this issue solveable by resetting the boxes? As it effects all the boxes, is it a connection problem that I need a tech for?
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