You aren't the only one. I thought I was only paying for the hd dvr service in my den. But my bill clearly states that I am paying for multi-room hd dvr service & have been doing so for years. I requested a hd box from verizon to replace one of my sd boxes to resolve this problem & ended up cancelling the new box immediately because the were going charge an additional $24.99 for that box, even though I have been paying verizon for a service I haven't been receiving. Really $24.99 for a made in China cable box that probably isn't worth $100.00. This is the equivalent of a rental car company renting you a car & charging you extra for the engine. .
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