I have had the garbled sound to no audio until you switch to a different channel then back to original and then sound is fine since 2014. In November of 2017 I called support. They sent out a replacement STB, even though after reading all the forum knowing this would NOT solve the issue. It didn’t! However. I did find a solution. After receiving notification my service would increase to over $200 a month unless I agreed to a new 2 yr contract. I decided to complain more to get problem fixed and a lower rate. Even took issue to executive team and BBB. No change offered just service call after two weeks of this crap. Solution. Xfinity. Made the change Wednesday same bundle at $30 less per month and no aggravation. Thank you Verizon.
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