The absolute worst. You call get put on hold then get some guy who speaks broken English who is reading from a script and has you unplugging and tapping wires. Straight **bleep**. Last thing you want after a hard days work is to come home and and start unplugging resetting and tapping wires.
After waiting on hold for over an hour!!!! Never plan on speaking to anyone within 40 minutes you speak to an outsourced rep. I have been a Fios customer since it’s inception in NY! He has me unplugging and doing the Fios dance. I tell him there are wires down, down the block. We have to try this first. Finally they send a repair man. He comes and in traditional fashion says never listen to those people and has to rerun all wire.. HE does this and we were up and running. He was nice enough to leave all his garbage and spare wire on my lawn. My internet still has not worked the same! But who wants to call and speak to someone across the globe for an hour!
Cable is no better but I will be switching when contract is us for the first time in 10 years !!!
there wireless customer service is worse !!!!