Purchased movies not showing up as Ultraviolet and not in UV Library

Hello,

I've seen cases where users who will no longer be using the verizon hardware, but will remain a customer and still have access to purchased movies through UV library and VUDU.  Unfortunately, about 1/2 of my movies do not have the UV tag on them and do not show up in the UV library.

I am the primary user on both fios and UV accounts.

It appears to be a bug where Verizon needs to make all the versions available to the list.  

https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/Ultraviolet-fail/td-p/797812

Not sure how to escalate to get the same fix on my account.