I am having a terrible expirience with my DVR and this same issue "Unable to play selected program. Please try again later." I just got my service 2 days ago and already this has happened to 7 of my recorded shows. I contacted Tech support and spoke an idiot who had me power cycle my DVR 3 different ways thinking that whould fix the issue. C'mon like I didn't try that 5 times already before calling. When I told her I had enough that I wantned to talk to level 2 support she said she was contacting the Video Tech Team. It was so obviously that it was VIA some sort of chat because I can tell she was typing and was reading somthing and she told me this is a known issue and that they are working on it and it is not only me but verizon wide. Thats all she can tell me. I don't know if this is true or not. But Verizon has 5 days to fix this or I am canceling and this is before I am locked into my 2 year contract.. NOT worth saving 30 bucks for poor product that only works sometimes and even poorer support..
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