I am a new convert from Optimum and never had this problem with their STB. So, when I called VerizonTS to report the problem, why would they not tell me what you are saying? Why would they just ship me another box? Please tell me how to disable the auto turnoff setting, because my mom does watch the same channel for more than 4 hours. I checked the sleep timer and it was not turned on. What is ONT? Thank you!
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