I am unable to program/manage DVR online or via the smart phone app, and I consistently get the message that my DVR may be offline (error code 9-6-72-652-001 online and 9-6-24-652-001 on the app).
I have tried rebooting and power-cycling my DVR, and contacting support, to no avail. I was even told by support that I needed Enhanced DVR for this feature, but I believe this was inaccurate. Standard DVR features clearly states "Program and manage your DVR online or from your compatible smart phone."
Does anyone know a fix for this issues that does not require tech providing me with a new STB/DVR? My model is VMS1100.