I am confined to my home and a wheelchair right now. Today while watching TV the picture froze. I wheeled over to my computer and the FIOS router showed no connection. The phone was dead. I checked with my neighbors and they were all OK. The FIOS line into the house is fine. The power converter box inside had a green light but the whole box with the battery and the connections is dead as a doornail.
Called Verizon, on the phone for about an hour before a guy tells me he finally filed a service tiocket. I get a text with the ticket number. I call and they say "yes, we're coming there" IN TWO DAYS. TWO DAYS! I get on the phone; that can't be real. The rep acts like he's surprised I don't know that it takes them days and days to respond. I tell him I'm in a wheelchgair and confined to the house and it doesn't seem to matter to them. Even my emergency gear is plugged into the stone dead phone line. They don't care. They tell me to call back tomorrow when someone might actually care, but doubtful. A friend tells me this is normal; because Verizon treats their techs like dirt they are always short-staffed and take days to finally show up (and warned me they usually cancel and postpone at least once).
What kind of service IS THIS?