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Channel: All Fios TV Technical Assistance posts
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Re: Ondemand movie descriptions

Can't help as I have newer Quantum STB.Anyone else?

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Re: Fios skill on Alexa can't be enabled

Please try again now, it should work properly. (Just got got a dot just to test out your issue)

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Re: STB Room Designation

Thanks for the response.  I may be in the wrong place but wehen I am in Services and go to TV and then  to "TV Equipment Manager" when I go to the room and details the next window is gray and does not...

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STB Room Designation

I was in the wrong place - I was in My Verizon instead of the actual TV.  I still could not call it Master Bedroom so I changed it to Bedroom Suite 

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Customer non-service

What constitutes Verizon “support?” It’s literally been a week since the last response from “tech support”, which solely consisted of the obligatory “try swapping out boxes if you have a second one”...

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Re: Customer non-service

This issue has been escalated to a Verizon agent.

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Re: STB Room Designation

Did it say that because it was already in use?Or some other error.If it said in use, give it a day and go back to try again.

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Re: Alexa setup does not work

I agree with remote vs Alexa.I have heard that issue with not changing channels or even being to connect have been fixed.Anyone still having issues with either?

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Programming Fios remote for Vizio Soundbar

I just purchased a 4 button Fios remote to use for my Vizio tv (successfully programmed) and Vizio Sound Bar. No code listed for the audio Soundbar. I also tried AUX + OK, 9-2-2, then pressed the play...

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TV picture intermittently shuts off

Any of our tvs will intermittently lose picture and sound for about 30 seconds to 1 minute and then come back on.  Happens several times a day, only with "live" TV (not Netflix, etc)...not weather...

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Does Alexa voice control have ability to tune to previous channel?

I have paired my Echo Dot to my VMS and the voice commands are working well... BUT... is there a command that tunes to previous channel? Seems like a pretty basic feature that ought to be there.

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Re: TV picture intermittently shuts off

Other than checking all your wires to make sure you have a good connection, the only thing is to CONTACT VERIZON.  Usually best to call 1-800-verizon, but other choices are support chat, and twitter...

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Re: Does Alexa voice control have ability to tune to previous channel?

Personally I find voice controls silly and often not responding or responding incorrect. Did you try telling Alexa to go to previous channel?

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Re: Expanding the Alexa/FiOS connection

Yes they don't talk about improvements they are working on but if there is a suggestion box, they can make this Alexa-Fios combination great instead of just "ok" by adding: 1. support for DVR...

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Re: Programming Fios remote for Vizio Soundbar

It may not support it.Four button remote is an older model.So it may not have codes for newer equipment.

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Re: Expanding the Alexa/FiOS connection

Not sure if these are the realm of Verizon or Amazon.May want to reach out on skills page to comment on that.

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Re: Alexa setup does not work

Its working now for me now, last week it wasnt. I did nothing, no resets, nothing. I'm going to assume Verizon had to fix something on their end.Gen 1 echo. 

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streaming

Just starting this week I am not having trouble streaming from my dvr list through cellular. It has been working fine for months. I can watch other streaming apps just fine. It now tells me when...

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Re: Sound cuts out for a second every 3 minutes

If would have been helpful if you stated whuch STB/DVR you are using.Some models such as the cisco do not have the ability to set it to L-PCM.

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Re: Zoomed picture, need to return to normal!

Thank you!! I’m always like what the hell did I hit?.

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