Re: FIOS Mobile App not connecting to the STB remote control
App has to be on the same subnet to find stbs for remote control.
View ArticleRe: Unable to log into HBO GO using Android app
I can't believe this still hasn't been fixed. I contacted HBO but then said it's Verizon's fault.
View ArticleRe: the audio on my tv is not working although on dvd I have audio
Possibility that your TV does not support Dolby Digital. If so the STB must be changed to output PCM only. Settings on newer (VMS and IP) boxes is in the regular menu. For others you need to reach...
View ArticleMalfunctioning Set Top Box - Support Hold times outrageous
I have a malfunctioning set top box. I have tried to call Technical Support three times, each time I have held one to one and half hours and not been able to get through. Unfortunately, I can't hold...
View ArticleRe: the audio on my tv is not working although on dvd I have audio
Revised to correct VMS/IP Possibility that your TV does not support Dolby Digital. If so the STB must be changed to output PCM only. Settings on newer (VMS and IP) boxes, press and hold D button for...
View ArticleRe: Malfunctioning Set Top Box - Support Hold times outrageous
Definitely should be able to get through faster unless you called when they are having sometype of major outage. Make sure you called 1-800-verizon and selected technical support. Other possibilities...
View ArticleRe: Malfunctioning Set Top Box - Support Hold times outrageous
Thanks for the response. Definitely call the right number all three times, but apparently they are deliberately not staffing to levels needs to handle call volumes. Twitter @VerizonSupport finally...
View ArticleHorrible customer service
I have not been able to get my Wi-Fi connected with the new router that I bought. I have chatted with a person on the app to try to get this figured out for over an hour, and they were not able to...
View ArticleNew Fios TV app
App says you can download shows and watch them offline. I don’t see that function within the app. Anyone know if this function actually exists and if so, how do I do it? thanks!!
View ArticleRe: the audio on my tv is not working although on dvd I have audio
Can you provide more info?What model stb do you have?How is it connected to TV? What port on TV?Under settings is stb volume fixed or variable?What level is it set for?
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Re: New Fios TV app
wrote:App says you can download shows and watch them offline. I don’t see that function within the app. Anyone know if this function actually exists and if so, how do I do it? thanks!!There are 2...
View ArticleInsignia universal remote code for STB QIP7232 2?
Bought an Insignia NS-RMT415 remote from Best Buy. Their Verizon set top box code 02378 won't work for my QIP7232 2 FIOS box. Can anyone here help? Thanks.
View ArticleFIOS SUCKS!!!!
First I hate On Demand! Had Comcast for 14 years never had a problem or frustration with navigating. Next. Music Choice station I've listened to since it became available on Comcast (well over 5...
View ArticleRe: HBO GO sign in not working with FIOS
Note 8 running android 8.0... had same problem, but clearing cache and data within the app did the trick for me. Was very frustrating for a long time!
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Problems with new FiOS TV app
#1 iPhone screenshot = the older FiOS Mobile app. Note the "Watch on TV" option / icon. This option is available for ALL subscribed channels, even if you cannot "Watch Here" on the iPhone. Unlike...
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Problems with new FiOS TV app, Part 2
Volume Up/Down control does not work with my LG HDTV. I don't know if this a problem with just my LG HDTV or all LG HDTVs or neither. The Mute button, however, does work. This is a problem for both...
View ArticleMulti-room DVR QIP7232
We had a power outage a few days ago which wiped out our DVR...all recordings, data....GONE! We were unable to record new shows either. It was like we had no DVR. We could still watch tv, but had...
View ArticleNo service at all ticket closed
I have scheduled 3 tech visits. Visit 1, Verizon cancels, stating "service restored." Yeah, for 2 hours. 2nd visit, tech shows up, states everything is fine, just a few loose wires. We mention that...
View ArticleRe: No service at all ticket closed
Hi Unhappycustome4,Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at...
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