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Channel: All Fios TV Technical Assistance posts
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Re: Verizon Fios Pixelation, distortion and freezing SOLVED

im having the same issues but im getting black and grey lines. i turn the tv off and back on and its fine....for a while...we just got Fios, ive been a direct tv person for 15 years and never had a...

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Not happy with verizon

I am getting nowhere with tech support. My stb has been out for a week. They sent me a new stb but the same issue persists 

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Re: Not happy with verizon

Hi Sm12341,Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top...

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Re: LG Magic Remote and Fios Cisco STB

OLED sounds very nice.   It loooks good in store for sure.    Agree that Apple TV likely best operated using its remote.    If you decide to look at STB Control again am reasonably confident it will...

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Using Alexa with Verizon Fios and Sony TV - Issues changing channels

Does anyone have any best practices when using Alexa for both Verizon Fios (or any other cable provider) and a Sony/LG TV? I am finding Alexa has trouble when you say "Change channel to ESPN" because...

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set top box is not working

my set top box is not working

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Re: Viewing Live TV - Skip to end of buffer

 The best way to skip to live TV is to hit the FiOS button in the middle of the controller.  That will make you live, but you will still be able to back up if you want to see some of the stuff you...

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Re: Viewing Live TV - Skip to end of buffer

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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WeatherBug Wiget does not display on entire screen

In HD mode, the weather bug wiget used to take up half the screen and the current TV channel would display in the other half.  Now only a 1/4 of the screen is used for both displays. No settings were...

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error code 9-6-13-223-999

help. ive tried contacting verizon...continous loop...never reaching a live person..trying to watch tv thru fios app on my phone...didnt have this issue until i was prompted to smith to this new fios...

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Re: error code 9-6-13-223-999

Hi Andi1,Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top...

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Re: set top box is not working

Please provide more SPECIFIC information so someone can help you.DO NOT INCLUDE PRIVATE ACCOUNT INFORMATIONEquipment Model No. ?Set Top BoxWhat have you tried on your own ? 

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Re: Problems with new FiOS TV app, Part 2

I have the same issue.  This just began recently, past week or so.   wrote:Hi Remote doesn’t find my box to use it - won’t work Help, anyone.

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Re: Using Alexa with Verizon Fios and Sony TV - Issues changing channels

What I have found is that it is best for Alexa to use the name of the skill in any command.

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Re: WeatherBug Wiget does not display on entire screen

What model STB do you have?I didn't see any issues with my STB.I have VMS/IPC.

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Re: Problems with new FiOS TV app, Part 2

Have you tried rebooting your Verizon router and the STB?

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Please help tv and remote work but no sound?

I just hooked up a RCA tv to my cable box and the volume slide bar for the tv works but no sound? The sound for the box shows up but I cannot control that??  

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Re: Suddenly Poor Picture Quality and Missing Channels After Years of Perfect...

Is it still working? I’m having the same issue. Replaced cable from ONT to splitter, replaced splitter and routed signal over a different coax cable in the house, same result. Of course Verizon says...

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Re: Please help tv and remote work but no sound?

What type of connection are you using from the cable box to the TV? What model of cable box do you have?

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Re: Problems with new FiOS TV app

Moved to separate topic for greater exposure

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