TV channel outage and pixalation
I have been a Fios customer since it's inception. In fact, the first tv in the house connected had such a great picture, when I informed Verizon of the quality, they were so thankful, I received a...
View ArticleRe: Online TV Guide is broken
that's what works for the guide on the TV. Should have nothing to do with the online guide at tv.verizon.com
View ArticleRe: Online TV Guide is broken
by the way, i am stuck in online chat hell with the support team that just confirmed that this is an issue and being worked on now, with no known ETA
View ArticleGuide doesn’t work
The guide doesn’t work. It says no program name. It’s only on 1 box. Suggestions?
View ArticleRe: Guide doesn’t work
Could be the box or cabling if only on one box. Try taking a good box from another room and see if it works there. If it does then that box is bad. If the good box also doesn’t work then it is probably...
View ArticleRe: No longer able to scan right in the channel guide
It looks like this must be from the recent update. When you go to the mini guide pushing down goes to the next channel and pushing right stays on same channel but advances to next show. Hopefully the...
View ArticleRe: Online TV Guide is broken
wrote:that's what works for the guide on the TV. Should have nothing to do with the online guide at tv.verizon.comSorry. Missed the “online” part.
View ArticleRe: Need to replace my VERIZON remote
If you have another remote from another TV turn on your box and go to Menu > Customer support > Top support tool > Replace Fios remote. You can do it right on the TV.
View ArticleRe: TV channel outage and pixalation
Sorry your having a long hold time. But it definitely sounds like you’ll need some tech help. Pixelated picture comes from a weak signal. The cause could be anything from splitters, cable, or the main...
View ArticleRe: Guide doesn’t work
I unplugged it for 10 min and it worked when I plugged it back in. Thx for replying!
View ArticleMissing channels on cable card device
Have reached out to verizon support 2x times via chat, but they have been unable to resolve my issue. They keep asking me to either reboot the device or remove/reinsert the cable card - to no avail....
View ArticleAccidental Purchase
So my 2 year old son was playing with the remote this morning without turning the actual TV on and ended up purchasing a movie. Is there a way to get the movie removed and not be charged for it? I've...
View ArticleRe: Fios TV app not compatible with FireTV stick
Yes yes yes.I am looking for set-up into for smart tv directly to coax. Refuse to pay Verizon another set-top box rental fee! New Visio tv....plugged in coax but it's Wi-Fi not connecting 50ft away...
View ArticleRe: Accidental Purchase
You will have to call 1 800-Verizon and ask them for a refund. Can’t hurt to ask.
View ArticleRe: Missing channels on cable card device
Do you have more than one TV. It could be the signal coming into the house is bad. The cause could be wiring, splitters, main FiOS box(ONT) or even the cable card. You might need to schedule a tech...
View ArticleRe: PIN not accepted for On-Demand Rental
Have you tried contacting support?Either 1800 Verizon or twitter @verizon support
View ArticleRe: Fios TV app not compatible with FireTV stick
wrote:Yes yes yes.I am looking for set-up into for smart tv directly to coax. Refuse to pay Verizon another set-top box rental fee! New Visio tv....plugged in coax but it's Wi-Fi not connecting 50ft...
View ArticleRe: HDMI Lightning Cable and FIOS App
It has to do with licensing.Verizon doesn't have the licensing to allow you to use a mobile device in place of a set top box.Some people have found ways to cast thier screen to their TVs (I can do my...
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