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Channel: All Fios TV Technical Assistance posts
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Bad Audio on YouTube Channel/App

When I'm using the YouTube channel (channel 838 or 837, I think), the picture is great, but the audio sounds like crap. It's tinny and seems to have too much treble and I'm not trying to alter my EQ...

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Why can't Alexa find any of my boxes?

I have the Amazon Alexa app with the Fios Skill installed but it can't locate any compatible devices. I have three boxes: one VMS and two IP Clients (Quantum Enhanced DVR). Any ideas what's going on? 

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Re: Why can't Alexa find any of my boxes?

Donyou have a standard network setup using just the quantum gateway?

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Cannot Tape programs on my DVr

I have suddenly lost my ability to tape shows or series. The function has seemed to dissappeared.  I have search all over the menus and cannot find it. Can someone tell me where Verizon moved it to?

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Re: Cannot Tape programs on my DVr

Do you have VMS? That happened to my mother in laws. Had to cold init it.  Unplug the box and as soon as you plug back in keep pressing Menu on remote. Once the display come up push the down arrow...

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Re: Bad Audio on YouTube Channel/App

Works fine on mine. Is it every video?  

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Re: RECENTLY Black Bars top and bottom on HD

I'm having the same issue as of October 5, 2018. HD channels that are playing HD content are coming in as really odd widescreen and have the black bars on the top and bottom of the screen. I have not...

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Re: Ultraviolet fail

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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New FiOS TV VOD interface

While the interface looks better, it's still a frustrating user experience. The boxes are just slow. Navigating through the menu items is maddening. In addition, when watching a show, as it nears the...

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Re: FIOS DVR/STB set to 1080P, occasionally TV will start displaying it in 480P

Pretty disappointed in the amount of useful feedback in this forum... Anyway, I gave in and called Verizon support.  Amazingly, I got someone in the states that was actually helpful. Was walked through...

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DVR with analog tv

I just got a motorola QIP7232-p2 DVR. I have an analog tv. I've recorded and saved a lot of shows and it still shows my hard drive as 0% full. I'm not complaining, just curious. Also, is there just one...

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Re: Screen goes black audio still works

I had this issue but it was worse on some channels than others, switching channels some went black instantly, and some after workinf for a bit. I bought a better quality HDMI cable, and unplugged the...

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Re: Screen goes black audio still works

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Bad Audio on YouTube Channel/App

Yup, and like I said, on my friend's TVs too. 

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Wireless speaker hookup?

I listen to Music Choice on my fios TV. The box under my TV is a CISCO CATV converter 335HDC .  Is there a secure wireless speaker I can connect to the STB(converter) . So I can listen on my porch....

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Re: RECENTLY Black Bars top and bottom on HD

Sounds similar to what I've been going over and over in this...

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Re: New Fios TV Won't let me Log ON

Did your issue get resolved? The same problem, including the error code, started with me on Saturday, Oct. 7. I used the app just fine Friday evening.

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Help me understand DVR usage

I'll go into my DVR, and sometimes it says 100%.  I'll delete many hours of video, and it still says 100%.  Does this just take a long time to update?  How does this usage work? Thanks.

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Fios TV on the go

How do I down load Fios TV on the go to my laptop ???

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Re: DVR with analog tv

One speed for recording. You do have the choice of recording SD or HD. HD would take more space than SD.

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