Audio crackling/distortion issue
I have my FIOS set top box (Arris IPC1100P2) hooked up to my A/V receiver (Yamaha HTR-6030). I'm noticing audio crackling and distortion on many TV channels. This only happens when the set top box is...
View ArticleIMG response
Ever since I got FiOS in late 2015, one of my TVs works while scrolling through the guide on a Hitatchi HDTV from 2007 with an HDMI connection. However, my Sylvainia TV from 2006 which has a 16:9...
View ArticleRe: IMG response
What model STB is it?Easy way to figure it out would be to swap the boxes around and see if the problem follows.
View ArticleComplaint About CSR
We had been having periodic pixelation issues on all three of our boxes, but only for ONE channel and we really just didn't want to have to deal with the circus that is calling customer service....
View ArticleRe: Complaint About CSR
Hi Harrisons,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the...
View ArticleRe: IMG response
For now, the swapping of boxes has worked. I will let you know if anything happens. Thanks!
View ArticleRe: DVR - jumping into shows
No one else has this issue? is it a bad remote? Wonder why this happens.. it is annoying.
View ArticleRe: Received my new DVR - requires a 'double click' of OK on the remote?!?!
Could be the box then. I'd call CS.
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bug in web based programming
The post": Web based program recording does not identify the names of the recordings"is now demonstrating that both individual programs and series programs suffer the same issue - the program name is...
View ArticleInternet connection issue
Hello! Have internet connection issues with a $1500 Vizio 4kUHD Smart TV. It is wired with Ethernet category 7 cabling to Verizon’s Gateway modem. I subscribe to Netflix UHD and to nothing else, ie, no...
View ArticleDVR recording problem
For a while now, we have had problems with the DVR not recording a few shows the way that they are programmed. It seems to mostly be a couple of shows on several networks. Specifically -- Pawn Stars...
View ArticleVerizon doesn't stick up to their offers
My contract was up in February 2016, after 6 years of being a FIOS customer. A representative calls my home in January 2016, makes an offer to renew our contract, at a lower rate, giving us some...
View ArticleRe: Verizon doesn't stick up to their offers
Hi Seeta824,Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the...
View ArticleRe: bug in web based programming
I am not seeing this issue. All of my recordings show by name.Both those that are done by series and even one done via web page.What model DVR do you have?Do you see the same via FiOS app?
View ArticleRe: Internet connection issue
Sounds like a TV issue.If a laptop on same cable is fine, then I would believe it is TV.Have you checked for software updates?TV doesn't have WiFi built in?
View ArticleRe: DVR recording problem
I have seen that pawn stars has been running shows that are only 3-5 minutes long.Not sure about american pickers
View ArticleRe: bug in web based programming
I have an HD set top box and Quantum service with a single TV. I do 99% of my programming from the web via my Verizon login. I do not have the FIOS app.. Programming from the remote control properly...
View ArticleRe: DVR misses programs
We've also had the same problem. Just checked the DVR and some of the programs that should have recorded didn't record. So frustrating. For the amount of money we are paying every month this is...
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