Hello,
I recently upgraded from the legacy boxes to the newer Quantum boxes so I would be able to record more shows/movies and with the new boxes outputting in 1080p from 1080i I figured it was a good deal. Prior to the change the FIOS tech marveled at the picture quality on my 75 inch Samsung 4k UHD set. I went from 7 boxes to 6 boxes. This required the use of two multi room DVR,s (VMS 1100) as well as 4 smaller boxes. The large white ONT was replaced as well to 2 smaller white boxes in my basement. My router was also replaces and speeds upgraded from 75/75 to 150/150. Signals were checked and they were within specs. This is now where the fun begins....
When i turned on my TV i noticed a dramatic loss of picture quality especially when there was movement on the screen. It looked washed out and there were blurry lines now on the screen. Faces were sort of blurry and obscured. I mentioned this to the tech who prior to the upgrade had marveled at the picture quality and he said it looked good to him. I checked all the other 6 TV's which were 1080p sets and noticed that problems were on every single set. The tech basically ran out of the house and told me to call tech support on that Monday. I called once he left and had a tech show up. He ran tests and the numbers were all within specs. He admitted that he did not know much about the FIOS issues beyond what the meter told him. He admitted that the picture was unacceptable.
I called and requested Tier 2 support and went through some tests on the DVR. I was asked to go to settings and read the OOB Data. The tech was concerned that the SNR value which was 25.1 DB. He told me that for HD you need a minimum spec of 32 DB. He told me that he would put notes in that the fiber cable needs cleaning and to check my Coax cables ( which worked fine before)for the tech coming back to my house. Did not work. The DVR was changed and still the same. The ONT's were changes with the fiber cables cleaned, splitter changed. Did not work. A cable booster was added and it did not change a thing. The techs are completely stumped and have no idea what to do. All TV's have poor video quality on HD with unwatchable SD quality. The signal is poor on all channels and seems to be reduced on SD as well. This Monday they are changing my OSD again to the older one piece one that will still work with my boxes.
Does anyone have any suggestions or ideas? That SNR value of 25.1 has not changed on any channel, but the tech is not taking it too serious as the Tier 2 phone support guy did.