I think it's about time Verizon addressed this issue - this is their flagship product, the Quantum service with Quantum DVR/router/etc. I've had DVR's for years and years, and never once have they randomly deleted all the shows. I understand that mechanical issues happen .01% of the time - but this is not it.
It's clear this is now a widespread problem, that has happened at some points in the past, but now is happening A LOT in the last few weeks.
Verizon needs to address this immediately, and let us know what is going on - and inform their technical support folks. We're all tired of hearing this is a "known issue" - with no fix, it will happen again, etc etc. Their CS reps don't understand it seems the importance people place on DVR's - we had months and months of recorded children's shows and movies for our children. They are all gone - yet Verizon advertises constantly "upgrading" your DVR service to record 12 shows at once, etc. And yet they are telling us that the DVR's aren't "meant to be permanent"? Who is recording 12 SHOWS AT ONCE and watching them all within 24 hours? What a ridiculous statement.