Yes.... On Fri 2/23/18 I recieved 4 new STBs and a new router. I have been a fios customer and had the same old equipment for the last 6+ years. Since I WAS still paying for it I wanted the new equipment and if course that came with additional cost and a renewed 2 year contract (which I was not in one before the upgrade). I also reduced from 5 to 4 STBs. After new installing the equipment, my TV will randomly turn itself on and the verizon "screen saver" comes on....
So.....
Customer service call 1 Explained situation.... result.... reboot medua center box from thier end...
Condition still happens...
CS call #2....
Set stand by time to none, factory pre set to 4 hours.. did not understand this as this setting turns OFF the box after a period of inactivity.
Condition still happens....
CS call #3....
Remedy.... I drive to verizon store exchange "defective" box for new one.. (V thinks box is rebooting itself).... Result..... TV turns itself on again....
CS call #4 (all these contacts are all in the same day mind you)
Install new box... Explained condition... solution.. I have a bad power source... remedy.... remove power supply from surge protector and plug into a diffrent power outlet... All these calls started about 9:30 AM, 10:30 now, I go to bed, wake up. TV is on again....
I unplug HDMI cable to TV from back of box go shower and get ready for work. TV has NOT turned yet... it has been over an hour so far......
The box to TV hdmi cable will be disconnect until later today. If the TV is off, after all that has been done, it is not the TV, not the power source, not a defective box, must be the programming or something....
I will not be stuck in a new 2 year contract paying an additional $17 and have to deal with this multiple times a day.
ANY IDEAS OR HELP??.
