Me too! I pay $150 a month for this crap?!?! support was useless as always. I requested an escalation but when I asked what the response times and follow-up would be the tone quickly changes to I was **bleep**-out-of-luck and this case isn't going anywhere.
This is absolutely garbage. At least let me pospone an upgrade so I can binge watch the weeks worth of shows you just blew away.
Absolutely disgusted with this. I can't wait to switch back to RCN.
