TabbVA wrote:
it seems that some of us have a huge issue with the DVR that Verizon is unwilling to fix or even acknowledge. I'm happy for the credits, and I'm glad they are working on it, but I am miserable that our DVR can't record more than 6 or 7 shows before reaching capacity. I am wondering why I have this problem, and others in my community apparently don't. I don't understand why it can't be fixed by replacing my DVR box or flipping software switches somewhere. And I am outraged that every time I seek help, the Verizon representatives act as if this is the first time they have heard of the problem, and go s far as to delete a "duplicate" but reasonable post-- and then not addressing the core issue. Their premier product seems to be horribly broken. And their customer service is awful.
How did you get credits? I asked support and she brushed me off saying I needed to contact billing and gave me a "24/7" phone number to call.....it was definitely not 24/7 and I have to call back tmrw.