Thanks all:
ALL FIXED. Verizon Tech visited this morning. The red light on VID means the signal is "out of range" from the fiber coming into my premises. He de-tached the fiber cable from my ONT, cleaned the head of the fiber cable, and unkinked the cable. Once he re-seated the fiber cable to the ONT, the red light on VID went off (off is default) and all services were excellent. No sound droups, freezes or pixelation on any channel. Also, Internet speed was was more stable and consistent. He also checked the SNR which said GOOD vs FAIR before he fixed. Took 10 minutes. Tech John was helpful, knowledagble and explained everything!
Happy customer!