So I have windows 10 and have tried it using Microsoft edge with no luck, I also have Internet explorer 11. When running internet explorer I originally got the message that microsoft light wasnt installed which it was. when using internet explorer 11 I was able to go to the top right of screen there is a pulldown menu Saftey with Active x filtering was unchecked, After selecting it and I also for good measure diabled my popup blocker I was able to watch movie with out issue, hope this helps.