We had a significan power outage in out neighborhood (24+ hours) and all of our neighbors with FiOS service have lost their TV/cable/FiOS.
We had a funny thing where our PHONE works and our INTERNET (including Wifi) works and our newer STB works, but the older STB is drawing no power (no LEDs come on) despite power cycling, checking BBU, etc.
I was on hold for hours with Verizon yesterday; the one time I got through to a live rep our phone died when he had me unplug the BBU and he never called back. I of course got stuck on hold for several more hours.
I would love to just schedule a visit from a tech, but it seems like there is no way to do this online or easy way by phone.
Does anyone have any suggestions?