I am having the same issue. Set up alexa skill, linked fios account, recognized set top box, chose set top box and amazon dot in the same room. Alexa responds appropriately to commands but command does not change channel on tv. There is no trouble shooting information for this on fios website. Everything says to check amazon alexa for issues when this appears to be a fios issue. Would appreciate some more support info for troubleshooting this.
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