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Channel: All Fios TV Technical Assistance posts
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Re: Multi-room DVR playback issues

Look through the settings for something called sleep timer

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FIOS Mobile App can't find set top box

The android mobile app can't find any set top box.I have three.Also, I can not view any show on the mobile app either.  

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Re: FIOS Mobile App can't find set top box

I assume you are trying while on home WiFi?That WiFi is one the same network as stb?And you used same login for app as on your account? 

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Re: FIOS Mobile App can't find set top box

  I am on my home wifi.I am connected to the wifi network from the verizon router.The login is the same. When I click on My Account ... I can see my bill and everything in the My Fios app.  Can I...

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Re: FIOS Mobile App can't find set top box

Should be ok.what model stbs do you have?

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Re: FIOS Mobile App can't find set top box

 QIP 7100 P2found the IP address: 192.168.1.101which I am able to ping from my laptop...  

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Re: Ridiculous Waiting Times for Phone Support

Several 3 hour attempts for fios problem, no one picked up

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Re: Ridiculous Waiting Times for Phone Support

Service has been out for three days.  I've not been able to reach a verizon rep on the phone after being on hold for at least 6 hours.  When you spend $250/month on something you at least expect...

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Re: FIOS Mobile App can't find set top box

 Turned off the cell service and the app reported it did not have an internet connection, even though the phone was connected to wifi. Left the phone alone for a few hours and it started working. 

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Re: resetting pin number for parental control on tv ?

Why is it so difficult to reset my parental control pin  can please make these changes more user friendly?  I need to reset my pin 

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Re: On Demand

I found avengers free on demand.  It doesn't say anything about FX or any other network.  If I go to Premium on demand, then there is a list of all of the movie channels and they can be selected to...

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Re: TV times out

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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On demand stopped working

On demand was working OK about a week ago.  But now when I select a Movie by underlining a particular film title then depressing the remote OK button nothing happens. 

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VZ_MLT_EVO_ERR_TITLE when trying to access on demand

I get the error in the title every time I click the on demand button. When I try to use the search feature it says there are "no results for this keyword". Thank you for the help! 

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Re: Unable to log into HBO GO using Android app

Uninnstalling/Reinstalling did not work. Neither did clearing the app cache.  Verizon has an authentication web service issue for Android devices.  They should try fixing it.

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Re: Alexa setup does not work

I am having the same issue.  Set up alexa skill, linked fios account, recognized set top box, chose set top box and amazon dot in the same room.  Alexa responds appropriately to commands but command...

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Re: Alexa setup does not work

I seem to be having the same issue.  I spoke to tech support twice.  The first time they suggested I put the Echo on the Verizon router SSID.  That didnt help.  The second time, they suggested I reset...

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Re: Alexa setup does not work

If you have a device on the same WiFi as echo with FiOS mobile app, does the remote feature work?Could be a network issue.

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Re: Alexa setup does not work

How do you know it’s a Fios issue? Maybe it is an Alexa issue.https://www.amazon.com/gp/help/customer/display.html/ref=hp_gt_echo?nodeId=201399130  

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Re: Alexa setup does not work

Yes . The Verizon Mobile App remote works fine

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