Try contacting support.
I find them on twitter @verizonsupport to be quite helpful and responsive.
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Channel Details:
- Title: All Fios TV Technical Assistance posts
- Channel Number: 58605539
- Language: English
- Registered On: January 24, 2016, 5:15 pm
- Number of Articles: 8114
- Latest Snapshot: February 6, 2020, 11:38 am
- RSS URL: http://forum.verizon.com/vrzn/rss/boardmessages?board.id=fios_tv
- Publisher: https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/bd-p/FiOS_TV
- Description: All Fios TV Technical Assistance posts
- Catalog: //assistance1759.rssing.com/catalog.php?indx=58605539
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