HI everyone. I’ve enabled the Alexa skill, paired to the correct stb but even though Alexa responds to proper voice commands, the channels do not changed. Spoken to customer services and they sent a reset signal to the stb, still not working. Spoke to Amazon customer services, clueless too. Found the voice troubleshooter on settings page of fios, ran it and came up with errors....any clue how to fix these, customer service hasn’t!
