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Channel: All Fios TV Technical Assistance posts
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Re: Verizon FIOS remote control - skip and rewind in On Demand shows

I haven’t found a way to  fast forward  or skip commercials while watching  VOD with FiOS, I see the reason given is  content provider does not allow it— what I don’t understand is why with Comcast you...

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Google Home and Controlling Fios TV

I see that you can control your FIOS TV via Alexa, when will this be available for those with Google Home?

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Re: Google Home and Controlling Fios TV

This is a peer to peer support forum.No responses from Verizon.

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Alexa won’t control fios

Merged with existing topic

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Alexa won’t control fios

HI everyone.  I’ve enabled the Alexa skill, paired to the correct stb but even though Alexa responds to proper voice commands, the channels do not changed.  Spoken to customer services and they sent a...

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Re: STB Performance Issues

I have at least one of the issues you spoke of, constant lags when browsing in On Demand. You push a direction button and nothing happens, so you push it again, nothing. All of a sudden after about 5...

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Re: Alexa won’t control fios

Same problem here. Setup worked fine. It discovered the device and its proper name. Ask Alexa to turn to a channel and she says she does and says what is airing on that channel accurately but the...

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Re: Verizon FIOS remote control - skip and rewind in On Demand shows

Have you tried it recently with the same show?I have tried cox and they limit similarly like FiOS. Usually it ius the major broadcast networks. 

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Re: Alexa won’t control fios

Same exact thing happening here...Any fixes anyone? Verizon, care to tune in with a resolution?

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Re: How to redeem REWARDS POINTS for on-demand movies?

Redeeming points used to be effortless...even for the newest films...but suddenly over the past few months I have seen no option to use points to pay for ANY movie rentals or purchases and it’s very...

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Re: Alexa won’t control fios

I am having the same problem with Alexa voice command stating she is changing the channel, but the channel doesn’t change.  Does anyone have any suggestions to correct this.  I have reset my box, but...

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Re: Alexa won’t control fios

Same problem here. Was working yesterday and now I’m having the same issues as reported by several of you (Echo responds but FiOS PVR does not respond to commands).   Disabled/Renabeled Amazon Skill....

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Missing the end of DVR shows

We have the same problem and my husband is so frustrated he is threatening to change back to our old provider, Time Warner, now Spectrum.   

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FIOS DVR Playback Issues VMS1100

I have FIOS Quantum with the VMS1100 DVR.  I have experienced continual random issues that make me think there is something wrong with the DVR itself, but because it is hard to reproduce it...

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Problem with Channel 502 HD

Can watch channel 2 but when I switch to 502 picture is either grainy or frozen. Tried rebooting the box nothing changed

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Smart TV

Does smart TV work as good as or better than a cable connection?

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Re: Alexa won’t control fios

I have another piece to add to the puzzle.  Like many of you, I have paired up by Echo dot/alexa to my cable boxes (both kinds that are suppose to be compatible) and found that while Alexa acts like...

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Re: Alexa won’t control fios

I managed to update my echo (1st gen) to the latest software but this didn’t resolve the problem.  Spent another hour with fios and they say it’s a problem with my router.  They’re sending me a new one...

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Re: Smart TV

Not sure the context.Are you asking about wifi vs ethernet?Or TV?Please expand your question.

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Re: Alexa won’t control fios

Do you have a "standard" setup with echo and STBs?Ie, are you just using the fios router and no others?Does the fios mobile app work work with STBs?Both remote control and ability to remotely play...

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