I had FIOS installed today (Triple Play) and my small kitchen TV is not HD. When I asked why it wasn't full screen as it preiously was for 14 years with Comcast, I was told it was because I was viewing a commercial. Well when he left, every channel does not fill the screen on my small kitchen TV, whether a network channel, or any other channel including commercials. I was misled. A customer service rep tried to help me over the phone but could not resolve the issue. I feel I should have been told at the time of install and maybe I could have had some other options like a different cable or a different set top box, etc. I was not afforded this opportunity. To whom can I make this formal complaint and have my issue resolved?
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