The drop-down Out Of Home message appears each time I connect to the app, but I am at home. I can access a limited amount of channels via the Watch Now option, but not the extended list that I should be able to receive.
Verizon tech support, after 3 tries, determined that it is a Known Issue with Apple devices and said they are working on it. As I increasingly use my mobile device to view content, I find it all quite frustrating. If it's not fixed within a reasonable amount of time, I will consider using another service provider.