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Channel: All Fios TV Technical Assistance posts
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Re: Questions about switching to Fios Quantum TV

That’s how I have my mother in laws house. All three clients are on ethernet.  I feel its a better connection. But sometimes you cant always get the ethernet where you need. But as long as you have rg...

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Re: RC1445302

Here is are the instructions. Hope it helps. https://www.verizon.com/home/accessories/media/images-accessories/productPDF/PRC144_brochure.pdf

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Re: New IP Media Center Causes Bars at Top & Bottom of Screen

Also go to Menu then Settings then System then Television then scroll down to Auto Tune to HD Channels and select ON. Then you will always go to HD channel if one is available. 

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Re: Fios TV App

The drop-down Out Of Home message appears each time I connect to the app, but I am at home. I can access a limited amount of channels via the Watch Now option, but not the extended list that I should...

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TV No Channels Black Screen

The only thing that is showing on my TV is a black screen with a message in the upper left hand corner that reads HDM1  and then a line underneath it with a green dot that states Sports Mode...

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Re: TV No Channels Black Screen

Make sure your on the right input. See if the hdmi from the box is plugged into the hdmi1 input on your tv. If not try hitting the “source” or “input” button on your tv remote until you see a picture....

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Re: Unable to watch live tv in Fios TV app on some channels

Spent three hours today on this.  Both iPhone and iPad apps say I am out of home when I am home, trying to use the app to stream. I interacted with chat and phone support and did some of my own...

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Re: Unable to watch live tv in Fios TV app on some channels

PROBLEM SOLVED!! I have been using the Fios app for years on both an android phone and an iPad. Yesterday, both devices suddenly started telling me that I couldn't access certain channels because I...

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Re: Unable to watch live tv in Fios TV app on some channels

Update: The above solution only seemed to work for the older FIOS Mobile app. It didn't seem to work for the new FIOS TV app, however the new app is so awful it's practically unusable anyway.

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Re: Unable to watch live tv in Fios TV app on some channels

 Thanks for the efforts, SusanMaryland. I had high hopes. Your fix sounded like a very plausible solution. (I'm in DC, btw. Sounds like your Fios TV app was "borked" at the same time as mine. Wonder if...

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Re: Unable to watch live tv in Fios TV app on some channels

sakdc,I'm really bummed it didn't work for you. I didn't realize the old FIOS Mobile app had been removed from the Apple app store. It's still available for Android. I encourage you to try a...

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Re: Unable to watch live tv in Fios TV app on some channels

I actually think it is good for getting help that it's a problem on both platforms. Attention, Verizon: The newer android FIOS TV app and the newer apple FIOS TV apps (iphone and ipad apps) ALL are...

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When did FIOS stop replacing remotes for free?

In the past when my remote stopped working I called or chatted and simply got a new one. Now FIOS is demanding I buy one. Since the FIOS remotes won't operate my tv fios box and blu ray, is always...

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Re: When did FIOS stop replacing remotes for free?

Verizon stopped giving them away for free when they found out people were getting them for free then selling them on ebay and such. I use harmony remotes to control my sound bar, cable box and tv the...

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Re: When did FIOS stop replacing remotes for free?

never even occurred to me to do that. You would think a 1 remote per X years policy would help. Oh well. Thanks for the suggestion. it has to be better than the standard FIOS remote.

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Re: Unable to watch live tv in Fios TV app on some channels

All my FIOS apps on all my platforms are now working this afternoon. I'd like to think I did something magical to make this happen, but perhaps FIOS got on the ball and took care of it for everybody....

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Re: Unable to watch live tv in Fios TV app on some channels

Still not working for me at all on either iphone or ipad apps. Same issue. Even just tried some stuff again, Susan's idea to reset set-top box (deep in box's Customer Support menu) and then...

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I want to move the tv into a different room. Is there a way to “slave” tv to...

I want to move tv into a different room is there a way to slave TV to the box wired in a different room. There is no outlet in the spot I want to place tv

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Re: New Fios TV app

All I'll say is that I can't stand the new FIOS TV App. When Filtering, does turning off Subscribed result in All? I often search in All Preferred because I have several that are non-HD. Otherwise I...

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MASN Mid America Sports Network(s) #1 and #2

In Wilmington, Delaware I get the HD MASN station for Baltimore but it seems like the MASN station for Washington is non-HD on #80. Also, when I go the menu and look at channel 80 it sas Washington...

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