I am having an intermittent problem with HD content being distorted. I typically see this on the Golf channel, but as I type this, I am watching a program that I DVR'd and it too has the same problem. I am watching channel 590 NBCSN HD, Motorcycle Racing, Southwick Pro Motocross National, recorded on Sat 6/30/2018 at 7:59 PM. I am in Mechanicsburg PA, zip 17050.
The program appears to be HD content that is "squished" into a SD 4:3 aspect ratio. The program is letterboxed and visually appears as SD, but the content is distorted. The O in GOLF appears as an oblong when it should be a circle.
This does not happen all of the time. Normally the HD channels show HD content just fine. But on occasion this problem shows up. I have found that if I press the #Size button on the remote, it switches to "Size Wide 1" and most of the screen is filled out and the HD program looks much better.
I called and reported this problem last year and was sent a replacement STB. That did not resolve the problem. I have this problem on multiple TV's and multiple STB's. I even contacted a friend who also has FIOS and he reported the same problem.
I have been living with the #Size workaround but I am getting tired of it. When I am having this problem, I have noticed that some of the commercials are in correct HD mode. This causes the display to revert back to "Size Normal", and when the program comes back on, the content is again distorted.
Here is video that I took of the problem:
https://drive.google.com/file/d/1nRWSf5-_9tDsoT-HaDKwZTr41EvMirjt/view?usp=sharing
Is there any way that you could contact the internal FIOS technical staff to troubleshoot and get this resolved? This is not a "reboot your STB" type problem. Thanks.