After reading this thread I swapped out my Arris box for the legacy Magnavox STB and noticed an immediate improvement in video quality on my Samsung 8500 series 4K tv. I don't use the DVR so losing the Quantum box didn't bother me (though I miss the clock). It may be weird and unacceptable to have to jump through hoops to get a previous version of the STB in order to have better video quality, but it works. Hope Fios will get their act together and come up with a 4K box that works for the Samsung TVs soon, but in the meantime this is an ok solution. Thanks all for the troubleshooting.
wrote: Ok so lately i have noticed that I have poor picture quality when watching anything. It is really noticeable with backgrounds that are dark. I notice smearing or black articats and it looks fuzzy around certain parts. Its not my tv because if i watch any other source on my tv everything is crystal clear. Has anyone come across this issue before? And before i go through all my troubleshooting steps that i have done, let me start by saying i am a former verizon employee and currently a systems engineer so troubleshooting is what i do.
So far i have tried all these troubleshooting steps with no success.
tried all the Verizon troubleshooting fix tv fixes on the receiver
Unplugged power and all cables to VMS receiver.
Reseated all cables confirmed the connections were tight.
Factory reset VMS receiver.
changed all the splitters in my house and tightened all connections. (used brand new splitters provided by verizon tech)
checked my connections on the ONT.
moved my client box to my tv but still the same. Have the same issue on all tvs and all receives vms or client.
i think that the issue is either my VMS or my ONT. I am leaning towards its being the ONT and after speaking with with some of my Verizon Fios tech friends I am thinking it is the ONT because i have the older B-ONT i think its called and not the newer G-ONT.
What are my options? Can i get Verizon out to replace my ONT? I am really getting frustrated and will think about switching to anoter service or cancelling my TV service altogether soon.
Thanks