For the past month or so every time I try to watch live TV on my iPad or phone using the VerizonTV app, it says that I am out of home and do not have access to saved DVR programs or most of the TV channels for live streaming. I have followed all of the suggestions on the knowledge based topics and none of them have worked. I opened a ticket about three weeks ago and got a response from Verizon that said there was a problem with my backend WAN IP address and that they were escalating it to their network ream. After two weeks I sent them a response email asking if there had been any progress, but I haven’t heard back. I sent another follow up email a few days ago and got a vague response about waiting for an update for the app. There hasn’t been an update for about a month. Has anyone else had this problem? And has anyone else found a solution?
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The Fios TV app insists that I am “out of home” although I am home and connected to my home router
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