Long time FiOS client. Recently, the VM1100 Media Server started to crash and reboot. After 5th time, ordered a replacement. VM1100 would not install. Took Tech support over 3 hours just to connect the replacement VM1100. Then assisted with connecting three long time existing HD STB Media Clients, but none of the three Media Clients could connect to the replacement VM1100 via a Quantum Router I paid for. I even updated my Internet service to 150/150. The error message is 7202. Neither the tech support individual (on the phone) nor the advisors to him were able to connect my existing Media Clients. Instead, I was told a in house support was required and the earliest appointment is not until five days despite having Platinum service. I had a flawless working system until the VM1100 Media Server installed years ago started rebooting randomly. Now three out of four HD state of the art Sony HDTVs throughout my home cannot receive cable TV because of the connections issues. 5 days wait. Enough to make reconsider the next contract renewal given I am a long time FiOS customer and all my services including mobile, digital voice, internet, cable TV, landline telephone are Verizon. Platinum service appears to mean little. Feeling extremely put out with three rooms devoid of cable. What has happened to Verizon FiOS claimed Platinum service. Is there an adequate replacement service from another vendor? I am paying high prices for hardware/software that should connect after these models have been allegedly improved but Media client hardware that was working flawlessly can’t connect. An awful experience with Verizon.
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